About Us
Our unique proposition
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At Retention Talent, we’re not just recruiters—we’re experts in customer success and account management. Our team has firsthand experience in these fields, having built successful careers by excelling in roles that demand high levels of empathy, communication, and strategic insight. We understand the nuances and demands of these roles from the inside out, and we leverage this experience to identify candidates who have what it takes to thrive
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Our approach isn’t theoretical; it’s grounded in real-world success. This unique insight allows us to pinpoint top talent for customer success and account management positions with unmatched precision, providing our clients with candidates who are not only qualified but positioned to excel and grow.
Our Story
Retention Talent was born from a shared vision: to create a recruitment agency that truly understands and supports the roles it fills. Founded by industry veterans with successful careers in customer success and account management, Retention Talent was built on a foundation of firsthand knowledge and experience. We know what it takes to excel in these roles because we've been there ourselves—guiding clients, building relationships, and helping companies grow.
As we advanced in our careers, we noticed a common theme: too often, candidates were placed in roles that didn’t fully match their skills, aspirations, or company culture. This disconnect led to high turnover rates and a lack of long-term job satisfaction. Inspired to change this, we set out to create Retention Talent, a recruitment agency dedicated to long-term success and genuine fit.
Our goal is simple yet transformative: to match the right candidates with roles where they can truly excel and make an impact. We believe that when people are in the right positions and feel aligned with their company’s vision, everyone thrives. This commitment to authentic, lasting placements is what defines Retention Talent.